Privacy Policy

We respect privacy and your rights to control your personal data. We will be clear about the data we collect and why. Your data is safeguarded by us and we do not and will not sell or rent your data to third parties. We may combine your information with information we collect from other companies (such as demographic data) to improve and personalize the services provided to you. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@rnd-it.co.uk. 

This Privacy Statement (The Statement) explains the personal information we collect from you, either directly or indirectly, and how we will use it. The Statement also covers the choices you can make about the data we collect, and how you can control these decisions. It applies to all RND-IT products. It also applies to any RND-IT controlled websites, as well as other offline interactions such as attending a RND-IT Sponsored event (collectively referred to as, ‘Services’). Please read this Statement carefully to understand when you may provide personal information to us and how RND-IT uses personal information provided. By using RND-IT products and services you agree to the use of your personal information as described in this Statement. The terms ‘we’ or ‘us’ are each intended as a reference to RND-IT.

To make the information in this Statement easy to understand, it is structured to highlight different occasions when a customer would potentially share information with RND-IT It is broken down into the following segments: 

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us:  We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when:

  • You register for our Services.
  • Express an interest in obtaining information about us or our products and Services.
  • When you participate in activities on the Services (such as by posting messages in our online forums or entering competitions, contests, or giveaways)
  • Or when you contact us 

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. If you do not provide personal data we ask for, it may delay or prevent us from providing the Services to you.

The personal information we collect may include the following: 

Personal Information Provided by You

When you set up an account through our website; we collect names; phone numbers, email addresses, job titles, usernames, and other similar information to satisfy our minimum viable user account creation. 

 All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information when required. 

Information automatically collected:  

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you use our Services. We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, settings, and information about your activity when using our Services (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.

 

We use this information to share news about events and products offered by RND-IT. Additionally, the IP address helps us to understand geographic information about our website visitors better so that we can improve our website for everyone.

HOW DO WE USE YOUR INFORMATION?

We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent. The below table sets out what we use personal information collected via our Services for:

What we use your personal data for

Our reasons

Providing services to you

To perform our contract with you (or your employer) or to take steps at your request before entering into a contract

To facilitate account creation and logon process and to manage user accounts

To perform our contract with you 

Request feedback

For our legitimate interests or those of a third party, ie to improve our Services

To enable user-to-user communications

To perform our contract with you 

To send administrative information to you

To perform our contract with you 

To protect our Services

For our legitimate interests or those of a third party, i.e. to improve our Services

To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract

For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you

To comply with our legal and regulatory obligations

To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond

To comply with our legal and regulatory obligations

Fulfil and manage your orders. We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services

To perform our contract with you or to take steps at your request before entering into a contract

To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services

To perform our contract with you or to take steps at your request before entering into a contract

For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you 

To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Services, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).

For our legitimate interests or those of a third party, i.e. to promote our business to existing and former customers

For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you at the best price

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We routinely share your personal data with:

  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data on our behalf about how you interact with our Services over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content, pages, or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes. 
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you. 

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. 

HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law. No purpose in this notice will require us keeping your personal information for longer than the period in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information (where it can’t be deleted/ removed), or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

WHAT ARE YOUR PRIVACY RIGHTS?

You have the following rights, which you can exercise free of charge:

Access

The right to be provided with a copy of your personal data

Rectification

The right to require us to correct any mistakes in your personal data

Erasure (also known as the right to be forgotten)

The right to require us to delete your personal data in certain situations

Restriction of processing

The right to require us to restrict processing of your personal data in certain circumstances, e.g. if you contest the accuracy of the data

Data portability

The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations

To object

The right to object:

> at any time to your personal data being processed for direct marketing (including profiling);

> in certain other situations to our continued processing of your personal data, eg processing carried out for the purpose of our legitimate interests.

Not to be subject to automated individual decision making

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

For further information on each of those rights, including the circumstances in which they apply, please contact us (see ‘How to contact us’ below) or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights (https://ico.org.uk/your-data-matters/).

If you would like to exercise these rights, please:

  • Email, call or write to us, see below: ‘How to contact us’; 
  • Provide enough information to identify yourself and any additional identity information we may reasonably request from you; and
  • Let us know what right you want to exercise and the information to which your request relates.


Account Information

If at any time you would like to review or change the information in your account or terminate your account, please contact your account manager or email us directly at sales@rnd-it.co.uk 

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements. 

Opting out of email marketing: 

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

  • Contact us using the contact information provided.


DO WE MAKE UPDATES TO THIS NOTICE?
    

Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information

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